Guidewire is a leader in software delivery for the insurance industry. Aspire Systems Poland is Guidewire’s Platinum Partner and right now we’re building a new support centre in Gdansk. We are looking for people who will join us as an Application Support Specialist.
Apply, if you want to gain experience in an international company and work in Guidewire’s Support Centre for Europe. Here, you will gain plenty of technical and product knowledge and enhance your soft skills.
This is an exceptional opportunity not only to take part in training and receive a Guidewire certificate but also contribute to building a new team that will be developing a technically complex solution. You will work in an international team and talk directly to the client.
What we offer:
- Team outings and office celebrations
- Awards and recognitions
- Lots of learning opportunities: regular Pizza Meetings and Share Knowledge Meetings
- Internal library and on-site English lessons
- Gaming room, chillout zone and more!
Your tasks will include:
- Monitoring of cloud-hosted environment for issues
- Resolving issues reported by Clients and cloud analytics tools
- Performing root cause analysis based on diagnostic data
- Cooperating within the multi-tier support organization
- Using InsuranceSuite software and relevant diagnostic tools
- Executing runbook procedures and recipes to triage cases for disposition (ex. Customer reports system slowness, customer reports missing data files, etc.)
- Providing incident reports on issues to share with the team em slowness, customer reports missing data files, etc.)
Experience and skills you need to have:
- Relevant work experience in a customer-facing support or services role within a technology-oriented company
- Good Java knowledge (code analysis, applications configuration, troubleshooting)
- Knowledge of data interchange concepts such as RestAPI, SOAP, JSON, XHR Understanding of relational database theory and related project experience
- Proficiency in English Ability to prioritize tasks in a dynamic work environment
Nice to have:
- Relevant work experience in a customer-facing support or services role within a technology-oriented company
- Exposure to broad technical skills such as Object-Oriented Programming (JAVA, C#, or similar), relational databases (data modelling/SQL), web UI (design and development), XML, application architecture Orientation to detail
- Ability to work independently and within a team